1. How long is the Rental Period?
Our standard rental period is for 24 hours, but we are happy to arrange multiple day, week or even month-long rentals to meet your needs.
Small items and décor accents may be arranged for pickup and return. We prefer to deliver and pickup larger furniture and décor pieces, but we are willing to make exceptions under certain circumstances.
2. Can’t find a must-have piece in our inventory?
We will do our best to locate or create it for you. We also may have it but have not listed in our inventory yet. If we are acquiring a piece specially for your event, you will be charged for the rental price, not the price to acquire, design and/or build.
3. What if I damage or lose a piece?
The Client assumes all responsibility for any damages that occur to rental items at their event and agrees to the cost of cleaning, repair or replacement of the item as specified in our rental agreement. Damages include, but are not limited to: melted candle wax, tobacco smoke, spills, water damage, tears, chips and cracks. Lux Event Rentals & Design will send an invoice for any damages, cleaning, or repair fees. Client has the option to submit the balance of the invoice via their method of choice otherwise the credit card on file will be billed if an alternate method is not chosen.
4. What is the policy for outdoor use?
We always love seeing our rentals in natural settings however in the chance of rain we must have a back-up plan. We do not want to charge clients for rain or water damage to our vintage rentals. A back-up rain plan must be set before the event date and a rain call made prior to Lux Designers arrive on site.
5. Do you have a minimum order requirement?
Starting at $100 for Will-Call pickups and $350 for Delivery.
6. Where do you deliver and how much do you charge?
We deliver and pick-up within a 60-mile radius of our showroom in Historic Rivertown in Downtown Antioch. Fees vary based on distance, size of your rental order, and delivery logistics. Delivery starting at $175.00.
7. How do I secure my event date?
A non-refundable, 50% retainer, signed rental agreement and credit card are required to secure your event date and rental selection. Upon approval of our quote, we will send an invoice and a rental agreement form to sign and return. The balance of the invoice is due day of event.
8.) Can you help plan and design my event decor?
Yes! We specialize in making your dream event come to life. Looking for a hassle-free, “Pinterest perfect” event? We offer customized design, styling and installation for a fee of $85/hr. Custom signage and styled vignettes offer a personalized touch to distinguish your event. Contact us for an appointment for a telephone or in-person consultation to get to know you and your event and how we can combine our ever-growing inventory and creativity to best bring your vision to life.